I think my dog or cat has an ear infection

One of the most common statements uttered by pet owners to veterinary staff is, “I think my dog (or cat) has an ear infection!”  What exactly are pet owners noticing at home and what are veterinary professionals looking for during their exams which would indicate infection?  To better understand the answer to this question, it may be easiest to include a brief discussion regarding the cardinal signs of infection and their relation to the ear.  The presence of any of these signs may indicate infection and the severity of each sign helps your veterinary team determine severity of infection and to ultimately decide treatment course.

  1. Redness

The first of the 5 cardinal signs of infection is redness. Infected tissues are often pink, red, or maroon in color.  A change in color of your pet’s ear flap, the pinna, or of the ear canal itself is often the most easily noted clinical change we see.

  1. Swelling

Similar to redness, any or all of an ear may become swollen. If the pinna feels thickened or the entrance to the canal is shrunken and difficult to look into, these are likely due to swelling. It may be important to note that swelling directly related to infection is not the same as an aural hematoma, although hematomas commonly accompany infection.

  1. Heat

This may be the easiest cardinal sign to evaluate. Simply put your hand on your pet’s ear. Does its temperature feel normal? Warmer than normal? If you compare the left and right ears do they feel equivalent in temperature?

  1. Pain

Pain is possibly the most common clinical sign that owners appreciate at home, in the form of behavior changes. “My dog won’t stop shaking his head!” or “My cat keeps scratching her ear” are incredibly common complaints from owners. These sometimes subtle changes in activity at home can be major indicators of a health concern in your pet. Never underestimate the importance of behavior changes and always try to mention these to your care team.  Videos of the changes at home can be especially helpful!

  1. Loss of Function

The 5th and last cardinal sign of infection is likely the least common when it comes to ear infections. Loss of hearing due to infection in our pets typically requires significant and prolonged infection to be present.

  1. (Bonus!) Discharge and Debris

While not one of the 5 cardinal signs of infection, discharge or debris in the ear or present on the pinna can be an incredibly common and easily found indicator of infection. In addition to being easily visible, discharge in the ear often has a foul odor.

Ultimately, the most valuable skill you can develop as a pet owner is observation! Pay attention to what your pets’ ears look like when they’re healthy. Familiarize yourself with signs of infection and be able to appreciate those changes when any one or more are present in relation to your pets’ ears or any other body part!  And trust our gut. If you think your pet isn’t itself, bring it to us! We are always happy to see a patient and provide the care it needs.

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Marc C.
7/17/2025
My cat and I received top notch care at this facility. My primary care vet referred us here, and they were so calm, patient, understanding, and thorough from the second we walked in the door... My cat was fully assessed with labs drawn within minutes and pain meds were administered almost immediately. In only a few minutes, the lab results confirmed the diagnosis they (and I) suspected. Unfortunately, it was a very poor prognosis and we had to euthanize, which was a first for me. They were so loving and gentle throughout the process. Since it was my first time going through that, I don't have a point of comparison, but it was absolutely the nicest way I could imagine enduring such a tragic loss. I had all the time I needed to process it and hold him in a calm and welcoming room, complete with candy, tissues, and engaging decorations/special touches to look at and be distracted/humored by. The unexpected piece, which prompted this review, came a week later when I received a lovely sympathy card in the mail signed by everyone in the office who had anything to do with my cat's care. The notes they wrote were personalized and heartfelt. It was completely unexpected and certainly not necessary, but a thoughtful gesture that really shows they care and will go the extra mile for their humans as well as the animals they treat. Thank you for your kindness. Your staff is amazing in every way. I hope I never have to come back, but if I do, you're worth the drive. Erica (and Mitchell the orange cat)
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Erica M.
2/23/2025
We took our 2 year old morkie pup to Dr Hille at the start of his valley fever infection, referred to us by our vet. Dr Hille and the entire staff was so amazing to work with and truly cared for my dog so much. After 9 months, Grizzly’s disease progressively worsened and we knew it was time for him to go since he was having constant breathing issues. We euthanized him here as well, and everyone was so gentle and reassuring. Thank you for everything you guys did for my bear in giving him a fighting chance. I’ll always be grateful we took him here, and will be taking our future pets here if ever needed. ❤️‍🩹
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Lyric T.
7/14/2025
My elderly cat had a seizure & I was able to get right in. Everyone was very helpful & I knew she was in good hands.
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kris q.
4/08/2026
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18610 E Rittenhouse Rd Building B
Queen Creek, AZ 85142

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  • Pocket Park for Pups
  • 22526 S Ellsworth Rd
  • Queen Creek, AZ, US 85142
  • Mansel Carter Oasis Park
  • 19535 E Appleby Rd
  • Queen Creek, AZ, US 85142
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  • 2502 E Ray Rd
  • Gilbert, AZ 85296
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  • 21151 S Rittenhouse Rd
  • Queen Creek, AZ 85142
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  • 20401 S Sossaman Rd
  • Queen Creek, AZ 85142
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  • 22721 S Ellsworth Rd #107
  • Queen Creek, AZ 85142
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  • 23706 S Power Rd
  • Queen Creek, AZ 85142

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